Secure payments
Checkout runs through trusted payment infrastructure. Funds follow our transaction process rather than informal bank transfers.
Safety Centre
Shop and sell with confidence
Trust, secure payments, and clear practices for every pre-loved wedding transaction on Wedly.
Our commitment
Your safety matters as much as your celebration
Wedly is built for high-value, personal items — gowns, jewellery, and décor that deserve careful handling. We combine secure checkout with community guidelines that put respect first.
No marketplace can eliminate all risk, but we give you tools, policies, and support to make informed decisions and report concerns quickly.
Core protections
Three pillars of trust on Wedly
Verified community
Accounts, listings, and reviews help you assess who you are dealing with. Report suspicious behaviour at any time.
Responsive support
Our team investigates reports of fraud, misrepresentation, or harassment and can take action on accounts when policies are breached.
Best practices
Stay safe as a buyer or seller
Keep messages on Wedly
Conversations on-platform create a record and allow us to help if something goes wrong.
Meet in public for pickup
Choose well-lit, public locations for local handovers. Bring a friend when collecting high-value items.
Inspect before you confirm
Check condition, sizing, and included items at pickup. Raise issues before confirming receipt in the app.
Never pay off-platform
Requests for direct payment outside Wedly are a red flag. Use checkout so you are covered by our process.
Use accurate listing details
Sellers should disclose flaws, alterations, and measurements honestly to prevent disputes.
Report concerns promptly
If something feels wrong — from counterfeit goods to abusive messages — contact us with details and screenshots.
FAQ
Safety questions
What if an item is not as described?
Document the issue with photos and message the seller. If you cannot resolve it, open a dispute through your order so our team can review.
How do I report a user or listing?
Use the report option on the listing or profile, or email support with links and a description of the concern.
Are payments held until delivery?
Funds are managed according to our transaction process, which is designed to protect both parties through checkout and handover.
Can I share personal contact details?
You may need a phone number for pickup coordination, but avoid sharing financial details and keep payment on Wedly.